The success of a firm depends on providing excellent customer service. It is the objective of any business, but in the current context it is much harder to achieve because of the pandemic’s effects.
1. Mobile Apps
Mobile apps allow customers to check-in at their favorite dispensaries, browse menus, view reviews, and even order products right from their phones. These apps make shopping easier than ever before, and they help increase customer satisfaction.
2. Social Media
The use of social media sites like Facebook, Instagram, Twitter, and Snapchat has grown exponentially. Cannabis companies are using these websites to advertise their business and connect with their consumers.
3. Online Ordering
Online ordering has become extremely popular among cannabis consumers. People love being able to shop online and place orders without having to leave home. Many dispensaries offer free shipping options, and some even provide same day flower deliveries!
4. Interactive Displays
Dispensaries are becoming increasingly interactive. Customers can now interact with staff members via touch screens and kiosks. Interactive displays allow dispensary employees to answer questions about product information, menu items, and any other relevant topics.
5. Self-Serve Terminals
Self-serve terminals are becoming more prevalent in dispensaries across the country. These machines allow customers to pay for their purchases without needing assistance. They are especially helpful for those who may not speak English well.
6. Ecommerce Websites
Ecommerce websites are becoming a great way for businesses to sell their products. They enable users to purchase goods online, and many dispensaries now have ecommerce websites.
7. Virtual Reality
Virtual reality (VR) technology is rapidly changing the way we experience entertainment. VR headsets are becoming more affordable, and they’re helping people escape the real world and immerse themselves in virtual worlds. You can now visit dispensaries in VR, and you won’t believe how realistic it feels!
Although mobile payments have been around for a while, they have only recently gained popularity. In actuality, numerous significant credit card issuers now provide mobile payment solutions. Instead of carrying cash or swiping a plastic card, these services let users to pay their bills using their smartphones.